Today’s hybrid workforce has placed unprecedented demands on IT to provide support and management for endpoint devices when the user or the support staff (or both) is outside the office. While certain issues can be solved with phone calls or remote assistance platforms, these approaches leave blind spots at the device level that can impact support resolution times, security, end user productivity, and even customer experience.
Fortunately, technology exists to optimize endpoint management in the distributed workforce, and this assessment will help you understand where this technology can help you modernize, and where your organization is already mature.
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